AI that operates within clear frameworks
Successful AI is not about technology — it is about structure. The Doortje Intelligence Pack helps organizations capture what knowledge is available, how AI uses information, which actions are permitted, and when employees need to be involved.
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Sound familiar?
Organizations looking to deploy AI often face the same question: how do we ensure AI works reliably without losing control? Without a clear structure, noise, inconsistency, and uncertainty arise regarding what AI is and is not allowed to do.
AI responds based on insufficient context. Employees are unsure whether the information Doortje uses is current, correct, and complete — leading to doubt and extra verification work.
There are no clear agreements on what AI is allowed to do. When does an employee take over? Where are the boundaries? Without frameworks, AI is a risk rather than a tool.
Knowledge is scattered across documents, systems, and people. AI has no single source to fall back on, causing answers to vary each time.
There is no clear escalation protocol. For complex questions, exceptions, or critical decisions, it is unclear who is responsible and when an employee must intervene.
Three components, one foundation
The Doortje Intelligence Pack consists of three interconnected components. Together, they create an AI environment that is reliable, transparent, and scalable.
We organize your available knowledge into logical domains: product information, CRM data, support documentation, procedures, and customer-specific information. Doortje knows exactly where to get which information.
We define what Doortje is allowed to assist with, what she may carry out within established frameworks, and when she escalates to a colleague. No autonomous decision-making—but clear agreements regarding behavior.
We define the exact situations in which an employee must be involved: complaints, legal questions, contract amendments, financial exceptions, and everything outside the agreed framework.
Knowledge Buckets
AI is only as good as the knowledge on which it operates. Knowledge Buckets ensure that Doortje always works from the right, up-to-date information — organized by domain and tailored to your organization.
Examples of knowledge domains
- Product knowledge and service descriptions
- CRM data and customer profiles
- Support documentation and procedures
- Project documentation and historical cases
- Internal working agreements and guidelines
- Customer-specific information per account
Up to 3 Knowledge Buckets
Up to 5 Knowledge Buckets
Custom-made — no limit
Decision Framework
No autonomous decision-making. However, there are clear, written agreements on how Doortje acts in various situations. We distinguish three levels of behavior.
- Drafting summaries
- Preparing analyses
- Create draft documents
- Formulating proposals
- Merge information
- Update CRM records
- Create tasks
- Classifying data
- Processing documents
- Labeling emails
- Complaints and escalations
- Legal questions
- Contract amendments
- Financial exceptions
- Situations outside the box
Up to 10 decision rules
Up to 25 decision rules
Human Escalation
Responsibility begins with clarity. We define exactly when an employee must be involved for each situation — so there is never any doubt about who decides and who is responsible.
The escalation protocol is part of the Decision Framework and is completed per use case. Doortje proactively identifies when a situation falls outside her scope and assigns the appropriate employee to action.
- Escalation based on sentiment detection
- Escalation due to missing authorization
- Escalation regarding legal or contractual questions
- Escalation in case of financial exceptions
- Escalation in unknown or complex situations
The result
Your organization knows exactly what Doortje does, why, and what happens if she doesn't know something or isn't allowed to do it. This gives employees confidence and management control.
- More control over AI behavior
- Lower risk of unwanted actions
- Consistent answers and actions
- Scalable AI architecture
Choose the package that suits you
The Intelligence Pack is available in three levels. The investment depends on the number of knowledge sources, systems, processes, and decision rules.
- Up to 3 Knowledge Buckets
- Up to 10 decision rules
- 1 escalation protocol
- Integration with Zoho One
- User training
- Up to 5 Knowledge Buckets
- Up to 25 decision rules
- Comprehensive escalation protocol
- Integration with multiple Zoho apps
- Training for users and administrators
- 30 days of guidance
- Unlimited Knowledge Buckets
- Unlimited decision rules
- Customized escalation structure
- Integration with external systems
- Ongoing guidance
- Dedicated contact person
What are the benefits?
The Intelligence Pack is not a product you install — it is the foundation upon which AI operates reliably within your organization. With more control, less risk, and consistent outcomes.
You set the framework. Doortje works within it. No surprises, no autonomous actions outside the agreed boundaries.
Clear decision rules prevent AI from acting in situations requiring human judgment. Complaints, legal questions, and exceptions are always forwarded to a staff member.
Doortje always works from the same knowledge sources and codes of conduct. Every employee receives the same quality of support — regardless of the day or workload.
The Intelligence Pack is the basis for expansion. New processes, more employees, different systems: the structure scales along.
Why do organizations choose MFORK?
We combine more than 15 years of experience in process optimization with specialist knowledge of Claude AI and Zoho One. We don't deliver proof-of-concepts — we deliver working systems.
More than 15 years of experience with process optimization within Zoho One. We know the possibilities and the limitations.
Specialists in Claude, Zoho MCP, Zia Agents, and AI automation. No generic AI jargon, but concrete implementations.
The focus is not on the technology, but on the result. We always start with the process, not the tool.
Our approach is practical and scalable. You always know what Doortje is doing, why, and how you can expand it.
Our working method
Each Intelligence Pack begins with a thorough analysis of your organization, knowledge, and processes. From there, we build up in phases.
Analysis
We inventory your available knowledge, systems, processes, and decision points. Without assumptions.
Design
We design the Knowledge Buckets, decision rules, and escalation protocols based on the analysis.
Implementation
We are building and configuring the Intelligence Pack within Zoho One. We will only go live after your approval.
Optimization
After the go-live, we refine based on usage. Knowledge resources are expanded, and decision rules are tightened.
Frequently Asked Questions
Does Doortje make independent decisions with the Intelligence Pack?
No. The Decision Framework specifically defines when Doortje provides support, when she executes within frameworks, and when she escalates. Critical decisions always remain with an employee.
How long does the implementation of the Intelligence Pack take?
That depends on the package and the complexity of your organization. A Starter Pack is typically set up within two weeks. A Professional or Enterprise Pack requires more time for analysis and configuration.
Is our data safe in the Knowledge Buckets?
Yes. All knowledge sources are stored and processed within your own Zoho One environment. External parties do not have access to your data outside of the agreed integrations.
Can we add or modify knowledge sources ourselves?
Yes. After the implementation, you can manage knowledge sources yourself via Zoho One. We train your administrators so that you are not dependent on us for daily maintenance.
What if our processes change?
Knowledge Buckets and decision rules are customizable. For major changes, we support you in updating the configuration. You can make minor adjustments yourself.
Is the Intelligence Pack mandatory for other sprints?
Not mandatory, but highly recommended for organizations that want to deploy AI broadly. The Intelligence Pack forms the foundation upon which other sprints build.
Can we start with Starter and expand to Professional later?
Yes. The packages are structured as growth paths. You start where it fits now and expand as your AI usage matures.
Who owns the configuration?
You are and remain the owner of all configurations, knowledge sources, and decision rules. We build and provide guidance, but the system belongs to your organization.
Discover how AI can work for your organization within clear frameworks.
Schedule a strategy meeting. We will discuss your current AI situation, the frameworks you need, and which package fits.
Schedule a strategy meetingInvestment
From €1,495
Packages
3 levels
Control
Always with your team
Approach
Scalable